Shipping Policy

At Hoorish.pk, we strive to provide our customers with a smooth and reliable shopping experience. Please review our shipping policy for details on order processing, delivery, and related timelines.

Order Processing Time

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • Once your order has been packed and dispatched, you will receive a confirmation message via SMS or WhatsApp with tracking/delivery details.

Delivery Time

  • Standard Delivery (Within Pakistan): Orders are typically delivered within 2–5 business days after dispatch, depending on your location.

  • Delivery times may vary during peak seasons, sales, or due to unforeseen courier delays.

Delivery Partners

We partner with trusted courier services across Pakistan to ensure your order reaches you safely and on time.

Delays & Exceptions

  • Delivery delays may occasionally occur due to weather conditions, strikes, or courier service disruptions.

  • In case of an unexpected delay, our team will keep you informed.

Address Accuracy

Please ensure that your shipping address and contact information are entered correctly at checkout. Hoorish.pk is not responsible for delays or failed deliveries caused by incorrect details.

Order Tracking

Tracking information will be shared via SMS/WhatsApp (where applicable). For assistance, you may also contact our support team.

Contact Us

If you have any questions regarding shipping or your order status, please reach out to our customer support team at hoorish.pk@gmail.com

Return & Exchange Policy

At Hoorish.pk, customer satisfaction is our priority. We want you to feel confident and comfortable with your purchase. Please read our return and exchange guidelines carefully:

Eligibility for Return/Exchange

  • Due to the intimate nature of undergarments, we only accept returns/exchanges on items that are unworn, unused, and in their original packaging.

  • Items must be returned/exchanged within 3 days of delivery.

  • Products must have all tags, labels, and hygiene seals intact.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Panties, briefs, thongs, or similar intimate bottoms.

  • Bras that show any signs of wear.

  • Items purchased during sale/discount offers.

Exchange Conditions

  • Exchanges are allowed in case of wrong size or product received.

  • Customers are responsible for the shipping costs of returning the product, unless the mistake was from our side (wrong item/size delivered).

  • Once the returned item is received and inspected, we will process the exchange and send you the correct product.

Refunds

  • We do not offer cash refunds.

  • In eligible cases, refunds will be issued as store credit or a coupon code for future purchases.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately via WhatsApp or Email with your order number and pictures of the item. We will arrange a replacement at no additional cost.

How to Request a Return/Exchange

  1. Contact our support team via WhatsApp/Email within 3 days of delivery.

  2. Provide your order number, product details, and reason for return/exchange.

  3. Our team will guide you through the process.

Contact Us

For any questions regarding returns and exchanges, please reach out to us at:
📞 WhatsApp: +923168077333
📧 Email: hoorish.pk@gmail.com